FAQ

If you previously logged into the FIT By Katy app using your Instagram account, you will now be prompted to provide your phone number. This is due to a recent Instagram update that no longer allows users the ability to log into other apps using their Instagram account. Unfortunately, it's something we don't have control over.

If this change temporarily impacted your ability to log in or caused purchased programs to disappear from your account, rest assured that everything you have previously purchased is being restored and will appear in the app.

If you have any issues unlocking your programs, please reach out to support@fitbykaty.com.

If you're not receiving FIT By Katy emails, you'll need to resubscribe to our mailing list.

To resubscribe, follow this link and complete the form. If you continue to have issues, please contact support@fitbykaty.com.

Whether you’re looking to lose weight or gain muscle, this program can suit your needs as long as you stick to it and properly track your macros.

Most challenges are designed for gym-only workouts. However, due to COVID-19, the Spring Challenge 2020 is available to all participants in both gym and at-home plans.

If you're looking to build more muscle, try to stick with low to moderate intensity cardio. Keeping cardio at a minimum of 1-2x/week will help you get all the cardiovascular benefits without burning up the calories your body needs to gain muscle. If you're looking to lose weight, aim for no less than 3 cardio sessions per week, and consider moderate to high intensity cardio.

LOW INTENSITY: Walking or easy pedaling on a spin bike for at least 30 minutes.

MODERATE INTENSITY: Incline walking on a treadmill, stairmaster, bike with higher resistance, elliptical/arc trainer for 20-30 minutes.

HIIT: Spin bike, treadmill, outdoor sprints - bursts of all out maximum effort for short intervals (15-20 seconds) with rest/rest walk periods between bursts until heart rate settles to a normal pace. 5-10 sprint intervals based on experience level. Limit HIIT to 3x per week and space sessions out as these are more taxing on the body and are harder to recover from.

Select "lose weight" if you'd like to lose pounds, and "gain muscle" if you'd like to focus on building muscle.

You'll need a resistance band set, a glute band, and some weights. Grab a glute band right here on our Gear page!

When you purchase a Challenge, you automatically get the full at-home version of this challenge as well as a full gym version. Yup, we're hooking you up with two plans for the price of one.

The next week of exercises are released every Saturday during the Challenge.

It can be! Each exercise includes an instructional video to guide you. You don’t have to be a gym regular to participate and see results from this challenge. By no means are the workouts easy, but they’re certainly doable and can lead to amazing results!

Worldwide! You can access and participate in the Challenge from anywhere.

Prizes valued at $600 or more must be reported to the Internal Revenue Service. All participants of the coached and uncoached Challenge are eligible to win, and winners are chosen based on the results photos submitted. Photos must be be unaltered, and altering photos may result in disqualification from winning prizes.

Your challenge purchase will appear in the app on the day specified in your purchase confirmation email. You'll need to make sure that you log in to the app correctly. To log in, use the same credentials you used to purchase the challenge (Facebook, Instagram, or Phone Number). If you have any issues logging into your account, or you did not receive your challenge purchase confirmation email, contact support@fitbykaty.com and our customer service team will help you out.

If you entered your macro information in the app and need to adjust the information you entered, you can recalculate them under the nutrition tab in the app.

Each Saturday, check-ins open at 11AM (EST) and you will be able to check in throughout the weekend. Please answer the seven check in questions and be sure to include any vital information that may affect your macros such as being pregnant, breastfeeding, or any important modifications your coach should be aware of. 

Yes, you will check in once weekly, however, your coach may follow up with additional information as needed throughout the week.

You'll submit progress photos inside the app during each week's check-in. You'll submit your final transformation photos through the last check-in!